Frequently Asked Questions

Everything you need to know about shopping with Defected Store.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, certain items like swimwear and earrings are final sale.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.

Are your materials sustainably sourced?

At Defected Store, we are committed to ethical fashion. We work closely with our manufacturers to ensure high-quality materials and fair labor practices across our entire supply chain.